If you have issue with password reset, please email us your request at

za-ATCCS.ResponsesProduction@usa.childcareaware.org .

In your email, provide us with the following information:

• The service member’s first and last name and branch of service
• home mailing address
• email on file
• Family ID number (if available)

Once we verify your account, an email will be sent to the email on file with your log in information.

If you require further assistance, please contact our Parent Services Department at 1-800-424-2246 and a Parent Liaison Specialist will be able to assist you. Our offices are open Monday- Friday, from 8am to 7pm eastern standard time.